20080222 Application for Sup
February 22, 2008 by TimApplication for Sup
Friday Feb 22, 2008
07:46
Add this as an attached letter to my application:
Over fourteen months ago now I came to Telperformance because I believed it was “where I was supposed to be”. I’ve used that phrase quite a few times because we live in a culture that often treats, with a certain uneasiness, clear explanations of what God’s will is. And yes I know starting off like this (in an application for a position) is not something that many people might consider normal, or generally acceptable. However I hope whoever is reading this is different.
What I believe God wants me to do with my life is the most important part of each day; unless of course I am distracted by something (I am human of course). That belief is what carried me here to Teleperformance in the first place, over fourteen months ago, and what I believe makes me an excellent choice for a position as a supervisor. God’s will is why I chose the path that I chose, from Tier1 to Tier2, and from COT to Quality Assurance Specialist. Now I don’t hear voices so sometimes this idea of what I should do next isn’t as clear as it is with others. I find that is the case with my move to supervisor. Perhaps the reason for that lack of clarity has to do with some decisions that need to be made by other people, we all have free will of course.
If I am chosen for a position as supervisor I know I will do good job, I always do. In regard to my performance what can be said about me carries more weight than what I can say about myself. I believe the primary reason why I am a good choice for supervisor is that I genuinely care about the people that are around me, not just the people that I can benefit from, but everyone. As a QA I have spent time with the stronger members of my two teams to show how much I appreciate them, and I have spent time with the weaker members of the teams to show them that I believed in them. My caring however does not make me blind, I recognize team members (without regard for their stats) that are not a benefit to the team as a whole. There are reasons why certain individuals should not be here at Teleperformance, some performance based, some personal; there is another plan and another place for them.
I do everything I can to help those around me, I work hard to provide the tools and resources that my teams need to excel, I hope I encourage people to do their best; I believe I do but you would have to ask them. And on the note of encouragement I would like to extend my appreciation for the way I’ve seen things change over these fourteen months. When I first arrived at Teleperformance Columbia it didn’t take longer than a few weeks for me to realize that negative reinforcement and fear based management were primary bases for the work culture that I had just entered into. Experience has taught me that these don’t work very well if your goal is to have a thriving work environment and I have been happy to see this gradually change for the better over these many months. It is that change in environment that has led me to reconsider my initial decision of becoming a supervisor here.
Now as for my accomplishments, I find these more difficult to list because I haven’t kept track of them as well as I should have. I’ll try to remember a few here. What stands out in my mind first is the recognition that received as a COT agent. I had to worke hard in that position and after a few weeks my team mates, then my supervisor began to see how hard I worked to resolve the issues, and the level of ownership that I brought to every issue. Now that ownership sometimes led me to biting off more than I could chew. I still took on the challenges however and everything else took care of itself. That hard work was seen by others as well and I began having BellSouth Division managers call me specifically to assist in resolving issues and our BellSouth Partner Manager began using me on more challenging issues as well.
As a QA I am grateful that I was able to play an part in the successful turn around of Team Sysiphus. That team began as one of the lowest in the call center and I was specifically requested to be the QA for that team. I brought the “Just love’m” factor to add to Shaun’s “they just need to relax” ideal to create a winning combination of that has led that team to now consistently be one of the top performers in the call center every month.