I was very “pressed upon” and tired yesterday, but today I feel surprisingly well. Don’t get me wrong; my feet still hurt, my toe on my right foot feel like it’s bruised, and I’d happily take on about three more hours of sleep if I didn’t have so many other things that I believe I should attend to. Yes yesterday was quite a day.
Got there a little after ten AM. First I went to window one and was told by someone in line that I should go to window three to complete my “previously approved” 12(a) visa. At window three I was told that I needed to have my tourists visa extended by one month. But before I go to window twelve I needed to make two copies of several of my documents. Ok at window twelve I was told I needed to go to window fourteen, who politely explained to me that I needed to go back to window three to get something called an “Agenda”.

Back at window three and he showed me that the document which I already possessed was signed by the director and so I didn’t need an Agenda. Knowing about beurocracy at it’s best I requested that he write a very short note that I could give to the guy at window fourteen so Mr. Window Fourteen wouldn’t think that I simply didn’t know what I was talking about. Mr. Three didn’t seem to want to give this to me however. So after I did my best three to four minutes of unsucceful persuasion I finally just got his name (MacDave) and accepted another printed document that was different than what I had but wasn’t what Mr. Fourteen was asking for.
After taking this to Mr. Fourteen he looked at what I got from Mr. Three with an expression of “This isn’t what I asked for”. After a few seconds of that he seemed to come up with a way that he could make this do and gave me some paperwork to fill out. After filling out the paperwork I went back to Mr. Fourteen who promptly sent me to window sixteen to pay for my one month visa extention. This was about P3,100 (but I don’t have the receipt in front of me right now). Going back to Mr. Fourteen with the receipt I was told I can pick up my passport and visa later at 1:30pm (a bit more than an hour and a forty five minutes). So I walked to Manila SM to run some other errands.
1:33pm I went to window sixteen to pick up my visa. Now back to Mr. Three and was given another form to fill out and the task of getting two copies of a handful of other documents. Now back at window three who tells me to go to window six to pay (another P5,300) and then back to window three. Mr. Three then tells me at 3:45pm that I can pick up my passport and this new visa at window one. Ahrighty another hour and a half to do something, back to SM Manila (which is a brisk ten minute walk by the way).
Three forty-five PM; your friendly neighborhood “Hey Joe” (as they call all Americans) makes his way back to window one and waits there for ten minutes for his turn. After getting to window one I am told to wait while the clerk goes to the back and gets something that has nothing to do with me and then comes back. My visa (and various paper work) is on the top but I am asked for P8 and the task of making two more copies of several documents and then to come back to window one. After waiting in a short line for the copier (pleasant surprise) I come back to window one and am told that I am not done yet (what?!?).
Ok, now at window number twenty four where I am give another document to fill out and the task of going to the other side of the building to get two copies of seven different documents. I come back to window twenty four a few minutes later and am told that I missed one. So I go back to the copier and come back to window twenty-four with what I think is everything however Mrs. Twenty-Four says that I have the wrong copy of the visa page of my passport. Now back to the copier to get this corrected and then back to Mrs. Twenty-Four.
Everything is completed so I take a finger print card to a make-shift finger print station behind me where I wait for five minutes before going back to Mrs. Twenty-Four who points at two chatty women sitting down about six feet from the station. I just thought they were there just like me, neither one of them said “How may I help you” when I was standing right beside the finger print station for five minutes.
After the finger printing is done I go back to Mrs. Twenty-Four and she tell me that I should go to Window twenty-six to pay an additional fee. Oh no!; when I started this fiasco I had printed out a page from the Phil Immigration website that said my total fees would be P5100. So like a good little Boy Scout I thought I would double that amount just so I could be prepared. Well that wasn’t quite enough and at this point I was P700 short; where would I get this money?
With a smile Mrs. Twenty-Four said “oh no, you’ll just have to come back tomorrow. We will be open at 9am.”. Well I smiled back politely and said “ok well I’ll just come back tomorrow then”. But that’s not what I was thinking. I was trying to figure out how I could get out of this situation without having to make the nearly two hour trip back to Marikina only to do this again tomorrow.
I thought of the lawyer that helped us with this process in the beginning. So I went up to the forth floor to his office and talked the matter over with him. After I was somewhat convinced that I wasn’t being treated unduly in this matter, I remembered that I had P1000 in my BPI account. So I went down to Mrs. Twenty-Four and asked if there was a BPI ATM near by and if I had the time to go to it. “It’s just over there but you’ll need to hurry; it’s 4:30pm already.”.
Ok so I hurry about fifty meters to the ATM and then hurry back; pesos in hand. Mrs. Twenty-Four reorganizes my paperwork and sends me to window twenty-six to pay P2991. The middle age woman at window twenty-six was about the most disinterested and slow employee I’ve ever come across. I waited there patiently for a very full five minutes before she ever got to me. She simply sorted and organized the other work that she had there, not once making eye contact with me. My paperwork simply hung there over the edge of her side of the window (I wanted to make sure that she knew I was there). And once every ninety seconds (about) I would shift my paperwork in front of her. Again with absolutely no eye contact I had no idea that she even knew I was there.
Paid the P2991 and then was told to proceed to window twenty-nine where I would have a picture taken for my new iCard and my contact and identifying information was inputted into a computer. The only piece that was incorrect was my age. It said 39 (I’m only 38) but it had my birth date correct of course but the age was still wrong. The explaination?; “The computer calculates age based on year”. They apparently had no way to correct this. And finally, about seven hours after I got there, I was given a telephone number to call to find out the status of my iCard tomorrow. But no one knew (I asked three of the people involved) whether the card would be ready when I called or whether it would take two days, three days, one week or three weeks .
Am I unhappy about this situation? Well no, was just tired and felt that my patience was quite tried. But as the old saying goes, “What doesn’t kill us makes us stronger”; or the scripture says “Consider it pure joy, my brothers, whenever you face trials of many kinds, because you know that the testing of your faith develops perseverance. Perseverance must finish its work so that you may be mature and complete, not lacking anything.”
There area lot of details to this story (like the cost of everything) that I have left out. I spent nearly P12,000 yesterday and hopefully I’ll collect the receipts from upstairs and add those details another time as I think it will be useful for others in in the same situation.